Contact
How can we help?
Our research support team is here to assist with orders, product questions, COA requests, bulk pricing, and anything else.
Support FAQ
Quick answers to common questions
Most inquiries are answered below. If yours isn't, scroll down to email support.
We typically respond within 1 business day (Monday–Friday, 9am–6pm PST). Most inquiries get an answer the same day.
Once your order ships, you'll receive an email with a tracking number. You can also see live status under My Account → Orders.
Email us with a photo of the package and the affected vials within 48 hours of delivery. We'll send a replacement at no cost, no questions asked.
Every lot is third-party HPLC tested and the Certificate of Analysis is published publicly. Find your batch under Lab Results or on the product page.
Yes. Email us with your monthly volume and we'll send a custom quote within 24–48 business hours.
We can't make medical or research recommendations, but we can answer specific questions about purity, sequence, storage, or what's in a blend. Send us your question.
Some banks flag research-grade purchases. Email us and we'll send an alternate payment link (card, ACH, or crypto).
COAs are public — visit /lab-results/ for the full index, or scroll to the Certificates of Analysis section on any product page. No sign-in required.
Still have questions?
Email Support1 business day
Typical response time
Free re-ship
Damaged / lost packages
24–48h quote
Bulk & wholesale inquiries
Society Peptides Contact & Support
Email support@peptides-society.com · We reply within 1 business day, Monday through Friday, 9am–6pm PST.
For laboratory research use only · Not for human consumption